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Consulting
Contact
CURES Support
Mail to:
InfiniteCURES Support,
5, Parkcenter Drive | Ste 110
Sacramento | CA 95825
Phone:
916 679 5720 (Direct CURES Support)
916 641 0500 (Main)
Fax:
916 233 1438 (CURES Only)
Email: curessupport@4infinitesolutions.com

BUREAU OF NARCOTIC ENFORCEMENT
P.O. BOX 161089
SACRAMENTO, CA 95816-1089
Telephone: 916-319-9062
Fax: 916-319-9448

California Department of Justice - Notice of Action
Bureau of Narcotic Enforcement Home
News & Events
  • Pharmacy registration process started December 15, 2008.

  • Infinite Solutions started collecting data from January 01, 2009.

CURES BNE Notice of Action
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img CURES - FREQUENTLY ASKED QUESTIONS
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Q1  Why were the pharmacies given such short notice regarding this change?

Q2  How do I name my file for submission? Important

Q3  Will we be given a grace period on reporting?

Q4  Will we still be able to use the ASAP 2005 Format?

Q5  Will infinite Solutions tell us how we need to report the information?

Q6  How do I register with InfiniteCures?

Q7  Should we start sending the data today?

Q8  Why should we register?

Q9  How do I submit my data to Infinite Solutions, Inc.?

Q10  Can I use current FTP client to send data to Infinite Solutions, Inc.?

Q11  Can I send an email regarding my pharmacy so that you can create an account for us?

Q12  I am a small pharmacy and I submit few records right now, will I have an online application through which I can send records?

Q13  Should we send a hard copy along with the electronic copy weekly to Infinite Solutions, Inc.?

Q14  Should I register the hospital and physician?

Q15  Can I submit data through CDs or Floppy Disks ?

Q16  Currently I am using my vendor to prepare my records and they send them to CURES, what should I do for the new transition?

Q17  What are our options in sending the CURES data to Infinite Solutions, Inc.?

Q18  Should I send the data in ASAP Version 3 format as I am sending right now?

Q19  I am sending no fill forms to CURES through mail, can we enter no fill information through the website?

Q20  We use software provided by our vendor to upload our files. How will the change affect us?

Q21  Do clinic pharmacies have to register and submit data to CURES?

Q22  Do records of 6-packs dispensed through Pyxis have to be submitted to CURES?

Q23  Does a pharmacy have to register if the pharmacy does not dispense or stock any controlled substances?

Q24  I received your letter; however, we do not dispense controlled substances nor do we plan to in the future. Can we obtain an exemption?

Q25  Passive Ports?

Q26  I see a new link View History in Zero fill. What is it?

Q27  I see a new tab called Submission History. What is this?

Q28  What is Mode of Upload?

Q29  What is Status in Submission History?

Q30  Explanation of Status in Submission History

Q31  I get updates from Filezilla to upgrade my software. Do I need to update every time Filezilla has an upgrade?

Q32  What is the acceptable file extension for files sent to the CURES program?

Q33  How do I register a clinic?

Q34  How often should I submit data to the Cures program?

Q35  I have registered earlier with InfiniteCURES. Should I register again?

Q36  I have been submitting 1179 form through Fax/ Mail from beginning of this year. Should I resubmit all the prescriptions/ direct dispense data by using the Online Reporting tool?

Q37  I am a Clinic/ Practitioner/ Veterinarian. I have been submitting my direct dispense data to InfiniteCURES by mail/ Fax? Should I continue doing the same?

Q38  I have submitted Direct dispense paper/ fax reports to InfiniteCURES. Should I resubmit all these to BNE?

Q39  I have errors and warnings in the file submitted. Can I correct it online?

Q40  The prescription number is not displayed in error correction. What prescription am I correcting?

Q41  I have resubmitted files with the corrections, but the status still show Failed/ conditionally passed?

Q42  How far the data will be presented for error correction?

Q43  How long do I have to correct the errors?

Q44  How do I report direct dispense data to Infinite Solutions.

Q45  How often do I have to report direct dispense data?

Q46  Which is recommended browser(s) for direct dispense application?

Q47  I want to correct the errors/warnings and resubmit the files instead of using the online correction tool, can I still do it?

Q48  I used Online Error Correction application to correct my files. Will I receive an email for the correction?

Q49  What should be my Internet explorer settings for the Direct Dispense application?

Q50  Will I receive an email after I complete a Direct Dispense submission?

Q51  Can I Submit data for multiple doctors at the same time using the online Direct Dispense application?

Q52  I am a veterinary clinic. What should I register as?

Q53  We send data for more than one Practitioner, how do we register? Should we create one registration for each pharmacy?

Q54  I am a hospital pharmacy reporting for the physicians who are direct dispensing. Who should I register as?

Q55  I received a status email for my weekly submission with "Submitted as Test file". What does this mean?

Q56  I am trying to correct my errors in Submission History. I want to correct a date value such as Date of Birth, Dispensed date, etc. How should I enter it in Modified data?

Q57  The only error I have in the file is a PHA03 error. All my prescriptions are valid. Will my prescriptions be accepted?

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